Frequently Asked Questions
Everything you need to know about shopping with Brand New Engines
What is the standard shipping timeframe for orders?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original, unworn condition with tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Are your clothing materials sustainably sourced?
Yes, Brand New Engines is committed to ethical fashion. We use organic cotton and recycled polyester in over 80% of our seasonal collections to ensure a lower environmental impact.
Can I track my package in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How should I care for my Brand New Engines apparel?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Detailed care instructions are located on the inner tag of each garment.